Do we have one? Yeah, it’s tiny. Ten products, or ten photos per booking. See, told you, barely worth mentioning.

You will be sent an invoice via email once you have viewed your images and everything is finalised. Payment is due on completion. We may ask for 50% non refundable deposit before any work commences on larger projects. The remainder of the payment is due on completion. When your photos are ready to view, low resolution, watermarked images will be supplied digitally in JPEG format for approval prior to making the final payment. Any amendments can be made during this time. Once you’re happy with your photos, the remainder of your payment will be due and final high resolution images will be released. Use of our photography before settling your invoice is strictly prohibited.  Sorry about that! We accept payment by BACS and all payment details will be on your invoice. Our prices are all inclusive, so what you see is what you pay, no hidden extras.

We aim to upload your new photography within 48 hours of receiving final payment. (Not including weekends though, we don’t like them). We’ll provide you with a Dropbox link so that you can view/download them. Due to the large number of photographs we take, we ask all clients to download and save a copy of the files to your own computer/hard drive as we only keep client photography on our system for 12 months. This way, you will always have a copy safely stored on your computer.  Soon after, we'll post your products back to you. Images are supplied in JPEG format. Should you require PNG transparency files, please request them when you book your photo shoot as PNG’s are done during the editing stage and will incur an additional charge, please ask for details.

Found another box of products to add on the shoot list? It happens! We can accommodate most things so just drop us a quick email so we know in advance. Most days we get an extra 10 products here, an extra 25 there… we just need an extra 4 hours here and an extra 6 days there! Well make it work if we have time to prepare, so just let us know in advance so we can make that magic happen! If we don’t have the time to fit them in, you may need to make a separate booking for your additional products.

Where possible we ask that a minimum of 48 hours notice is given should you need to cancel a photography booking. We are extremely busy and when notice is given to us we are able to let another client book the space that you no longer require. We wont charge you penalties for having to cancel because these things happen, but we appreciate a 'heads up'. Missed bookings with no prior warning will be charged in full.

Once you have viewed your new photos, you may require some tweaks. This is absolutely fine and we aim to complete amendments within 72 hours, (working days only).  We’ll make any editing amendments free of charge.  However, where the brief has been adhered to and/or the client makes additional requests, these will incur an additional charge. If a photography brief has not been supplied, we assume that you would like us to choose the best way to photograph your products. We will use our own experience and creative flair to photograph your products how we see fit. Where a brief has not been supplied and alterations are requested after we have completed the photography, additional charges will be applied.  Please note that during busy periods, we may not be able to complete additional requests (outside of the original brief) until a later date.

Photo shoots are subject to a standard turnaround time of up to 7 workings days. It may be quicker, but during busier periods time-scales may vary. This will be confirmed when booking your shoot. Please also inform us prior to making your booking of any deadlines or commitments you may have elsewhere that you need the new photographs for, so that we can try our best to accomodate.
 (Timescales do not include weekends or bank holidays).

If you need your products returning urgently, please let us know at the time of booking as we cannot be held responsible for items arriving late for a specific requirement. When we return your items, we ensure that they arrive quickly and safely. We use Royal Mail Recorded delivery services and you can track your parcel online at any time. For larger deliveries, we use couriers. Whilst in transit to our studio, products should be covered by the courier's insurance and it is the client's responsibility to ensure that the insurance is sufficient to cover the goods that are being transported.

When we return your items, if required, we will discuss insurance cover with you prior to arranging the return courier to ensure they are returned safely. Please inform us if you require additional coverage for higher value goods. We always return jewellery via Royal Mail Special Delivery which includes coverage up to £750 as standard. If you are shipping items of a higher value, a separate shipping quote will be supplied to ensure your goods arrive home safely. If there is nobody available to accept delivery of your return parcel, a card will be left for you to rearrange delivery. Please use the contact details on the calling card to rearrange delivery, or alternatively contact us and we’ll be happy to help.

You are also welcome to arrange your own courier collection if you prefer, please supply us with the relevant parcel labels and let us know when to expect collection.

Stock that is not collected within 3 months will be donated to charity. 

Whilst we have your items at the studio, they will be covered by our insurance.

We’re proud to offer high quality product photography at an affordable price. Our rates are subject to change at any time, but will never increase mid-project. It doesn’t happen often, but our rates do increase periodically. We unfortunately had to increase our prices on January 1st 2025 due to the cost of living. However, our prices are still some of the most competitive you’ll find.

Low resolution images will be presented to the client for their approval before being asked to pay for them. Based on this approval system, we cannot offer refunds against our photographic images after the images have been approved and payment has been made.

Any photographs taken by ShotByLucy® may be used in our own advertising.  This includes printed material as well as digital and social media.  Where our photography surfaces have been used, we may also use your photographs for advertising on our sister company The Phormery website, printed material and social media platforms.

We are confident that you will love your new product photos, but should you not be 100% happy, we’ll re-shoot them free of charge. This doesn't apply to when we have adhered to the brief and the client has made alterations/changes after the photography has been completed. In this case, images will be re-shot but will incur an additional charge per item shot. The free re-shoot must be completed within the same booking and not requested on a later booking, otherwise the return-shoot will be charged at our current rate. All requirements should be clearly stated from the beginning, prior to work commencement.

If payment is not made by the due date an additional charge of £5 per day may be added to the total amount due for each day that the invoice remains unpaid.

We retain Copyright of all imagery supplied, but we give you permission to use the images for advertising, brochures, magazines and web use. We don't limit your usage to specific time-scales, once you have paid for them they are your images to use. You are not permitted to alter or edit our original photographic images in any way and reselling of our images to third parties for their own business use is strictly prohibited.

We understand it isn't always possible to give credit in printed publications however, we do ask that when your photo is featured/published in the press that you let us know, so we can give you a shout out and update our portfolio. We also appreciate shoutouts on the socials! Tag @ShotByLucy and don’t forget to include the hashtag #shotbylucy.

If you've been featured in the press using our product photography, we'd love a copy of the article too! You can email it to us below.
Submit Press Feature

ShotByLucy® shall have no liability to the client if it is prevented from or delayed in providing its service by acts, events, omissions or accidents beyond its reasonable control, including failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

We may share photos that we have taken for you on our social media platforms. By using our service, you are agreeing to this. If your products are confidential right now, please let us know prior to the shoot and we'll keep things hush hush!  Clients are responsible for advising if they do not wish for us to promote their new photography on social media yet.  We cannot be held responsible for damages where the client hasn't made this clear in writing via email.

When you contact ShotByLucy®, you give permission to be added to our mailing list.  It's sporadic, we don't send them often so you wont be bombarded, but it allows you to keep up to date with our latest news, offers and discounts.  If you receive our newsletter and would prefer not to, you can unsubscribe at any time by following the instructions in the email footer.